Question 1

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Add a new question & answer 
3. Assign your FAQ to a category 
4. Save and publish.

You can always come back and edit your FAQs.

Question 2

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Create a new FAQ or edit an existing one 
3. From the answer text box click on the video, image or GIF icon 
4. Add media from your library and save.

Question 3

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Question 4

What types of products do you offer?

Accepted Answer

We offer a wide range of customizable products, including trophies, plaques, medals, corporate awards, personalized gifts, and other unique creations. Whether for sports teams, corporate recognition, or special events, we provide high-quality custom items to suit your needs.

Question 5

Can I personalize my order?

Accepted Answer

Absolutely! All of our products can be personalized with custom engraving, logos, artwork, and other design features. Our team will work with you to ensure your order is exactly what you’re looking for.

Question 6

What is the turnaround time for orders?

Accepted Answer

Most custom orders are completed within 5-7 business days. However, larger or more complex orders may take additional time. For bulk orders or special requests, we will provide an estimated delivery date once your order is confirmed.

Question 7

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes, we offer wholesale pricing for businesses, organizations, and retailers. If you’re looking to place a large order, please contact us directly for pricing and details.

Question 8

What payment methods do you accept?

Accepted Answer

We accept cash, checks and all major credit cards, including Visa, MasterCard, American Express, and Discover. Payments can be made in-store, or over the phone.

Question 9

Can I track my order once it’s shipped?

Accepted Answer

Yes, once your order is shipped, you will receive an email with a tracking number so you can follow your package’s progress until it reaches your door.

Question 10

Do you offer refunds or returns?

Accepted Answer

Custom items are generally non-refundable. However, if there is an issue with the quality or accuracy of your order, we will work with you to make it right. Please review our Return and Refund Policy for more details.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions